IT Maintenance & Support in london

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Effective Managed IT support is vital in ensuring the efficient operation of any modern business. Internal IT Support staff need to be multi-faceted, and so require to have excellent, and up-to-date software and operating systems skills, as well as hardware skills.

Our schedules of regular engineer visits to your site(s), backed up by our constant remote monitoring of your IT systems allow us to assist in moving your business forward with minimal fuss, thus enabling your staff to get on with their core responsibilities.

Proactive network monitoring and support can save your company huge sums of money every year. Unlike most other IT support companies, Cybergate do not charge the customer every time there is a fault or an engineer has to come onsite to resolve any technical issues. Hence, it is not in our interest for your company to continue having IT problems, as is the case with many other IT support companies who charge per email or per call-out basis.

Cybergate provides the highest level of outsourced IT intelligence to ensure that your IT systems are running effectively and efficiently. When there is a technical problem/issue effecting your organisation, we understand that the quicker functionality is restored, the less work time and revenue your company loses.

We deliver a wide range of highly efficient IT management packages to our customers, which guarantee the high performance of their system infrastructure. The Managed Services provided by Cybergate include, amongst others:

Network Management: onsite and/or remote management of all elements of your network.

Hardware Management: resolving all hardware faults and problems by supporting end-user servers, desktops and laptops.

Database Management: ensuring that data is available to end-users at all times. Cybergate provide support for the administration of CLASS and SQL databases.

Management: auditing, updating, and monitoring firewall and network traffic logs in order to ensure security and integrity of systems, from both internal and external threats.

Asset Management, aimed at managing the physical inventory - tracking of the hardware and software assets comprising your IT infrastructure.

Our variety of managed services range from emergency call-out services to address immediate IT problems faced by customers, to long-term management and quality support solutions and packages.

Cybergate offers regular scheduled maintenance and inspection for all customer's systems, maximising reliability and reducing user downtime. System cleaning, inspection of backup systems, hardware testing, file defragmentation and regular virus protection updates will help ensure that our customer's IT systems will continue to run smoothly.

We also use the latest technologies available and give our clients the option of allowing us to securely log into their systems via remote access in order to resolve any issues quickly and efficiently, leading to minimal user disruptions and lost revenue.

Whilst most of our clients find the standard support packages to be more than adequate, we are also able to provide tailored support services to meet exceptional requirements.

Cybergate provides call-out services for contracted and non-contracted customers. Our staff are able to provide you with solutions which allow you to balance traffic loads across multiple servers and provide higher availability, better response time, and increased reliability.

However, our remote management service is the most effective way of supporting your networks, significantly reducing the time required to travel to client locations. It also frees your organisation from the day-to-day headaches of operating the infrastructure.

We also offer an emergency troubleshooting service that boast an average 2 hour turn-around time, with a comprehensive maintenance service that allows companies to keep existing equipment compatible with today's rapidly changing technologies.

We continuously keep our customers informed of status changes in their systems as they occur. Reports are generated to provide customers with a history of events, actions taken as well as recommended measures. The customers are provided with Network Reports, which list the major problems, actions taken to resolve them and recommendations for the future. The reports are correlated with invoices, so that the customers can ensure the charges are accurate.

Cybergate aims to have a qualified engineer or consultant onsite within 2 or 4 hours (depending on contract), ready to re-establish complete functionality to the existing system, or to upgrade to meet your evolving requirements.

Cybergate also offers remote management, where from just an e-mail or telephone call we can add or remove user accounts, create email accounts, back up you critical data or fix any problems you are experiencing with your network. We also keep networked machines up to date with the latest service patches. Part of the package could include self-monitoring systems that will alert our Data-Center the moment you are faced with a problem, so that our data-center engineers are already working on a solution before you are even aware that a problem exists.